A CASE STUDY OF PERFORMANCE APPRAISAL IN A SMALL PUBLIC SECTOR ORGANISATION: THE GAPS BETWEEN EXPECTATIONS AND EXPERIENCE

JOHN MOONEY
A dissertation submitted in partial fulfilment of the requirements of the University of Chester for the degree of Masters of Business Administration

CHESTER BUSINESS SCHOOL December 2009

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Acknowledgements
To my beloved wife Lesley, and children, Liam, Shaun and Hannah, who tolerated my regular withdrawals from normal family life throughout my MBA studies. And to the talented and approachable lecturers and staff on the Chester MBA programme.

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Abstract
The research project sets out to identify the gaps between expectations and experiences of performance appraisal in a small public sector …show more content…

Conclusions………………………………………………………………………….60 5.1 Introduction………………………………………………………...………60
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5.2 Conclusions about research findings………………………………………60 5.2.1 Understanding of the purpose of performance appraisal………....60 5.2.2 Current system – identified gaps……………………………...….61 5.2.3 Delivery of performance appraisal – identified gaps……………..63 5.2.4 Outcomes – identified gaps………………………………..……..65 5.2.5 Conclusions on other issues raised………………….……………66 5.2.6 Conclusions set against conceptual framework…………….…….67 5.3 Conclusions about research objectives………………………………….….68 5.4 Critical evaluation of the adopted methodology……………………….…..70 5.5 Limitations of the study……………………………………….……………71 5.6 Opportunities for