Ais Implementation Case Study

1546 words 7 pages
Show More
Professional Salon Concepts

Project III

Kirstin Johnson

DeVry University

Abstract
Steve Cowan is the owner of a distribution company of salon hair products. The company, Professional Salon Concepts, (PSC) was growing and decided to upgrade their AIS to support the demands of the company. Steve hired Mike, his brother-in-law to assist him and the two of them began to research the different products available believing they could better determine the needs of the company than a consultant could. After a short time they bought first one and then changing their minds and bought a second system. After a short training period the new system was installed with some very problematic first few days. Eventually the system was up …show more content…

The conversion alone cost him a 15% drop in sales and none of these expenses were calculated into the cost of the new AIS. Steve and Mike should have consulted an accountant to help with the crunching of numbers before they had purchased the AIS from DSM. One other mistake they made in this purchase was not to have the extra features written into a contract as a part of the cost.
Shipping and Fraud
Is there a way PSC could be defrauded by the new multi-box shipments? After looking online for ways the only thing I could come up with was for the customers to claim that not all of the boxes were received. Because they only require one packing slip for multiple boxes, one of the boxes could just not make it to the stores or items could go missing from the shipments. I don’t think it would be hard to say that one of four or five boxes was missing an item. Without a packing slip in each box it would be easy for something to be overlooked when they are being packed. I’m not sure if there is another way the multi-box one packing slip approach could be defrauded.
Level of Service
On a level of one to five, one being the best, I would probably rate DSMs level of service about three. DSM was not the worst company I have read about but they could have stepped up their service. One of the things they could improve on is their training.

Related

  • Management Information System Case Study
    1251 words | 6 pages

    Question: 1. In the case study, we referred to the systems being developed and used as decision support systems. However, we also identified various artificial intelligence (AI) technologies. How can a decision support system incorporate and use AI technologies such as pattern recognition? Answer: ARTIFICIAL INTELLIGENCE (AI) tools and techniques can aid in the diagnosis of disease states and assessment of treatment outcomes, so AI can be used by a decision support system as pattern recognition to….

    Show More
  • Dtac Business Analysis
    38421 words | 154 pages

    model………………………………………………….6 Figure 2: Modified Strategic Business model for DTAC……..………………………………….7 Figure 3: Marketing Mix………………………………………………………………………………………….10 Figure 4: Competitive condition in the market………………………………………………………22 Figure 5: Position of AIS, DTAC and True concerning….

    Show More
  • Review Asian 104
    5893 words | 24 pages

    realize the potential of humanity. (i) The virtue potential needs to be revealed, strengthened, and cultivated through human actual actions which per se need those ready-made, socially established concrete guides to regulate. [The need for action-implementation guidance] (ii) Li has its social and public character and emphasizes the openness of the participants to each other; this kind of open, shared participation in life with other persons would evokes and fosters the development of ren. [The need….

    Show More
  • Patient Safety
    2656 words | 11 pages

    country. This study may provide the needed drive for further inquiry by providing related facts and data necessary for researches of the similar context. E) SCOPE AND DELIMITATIONS The scope of this study is to identify the perception of nurses on the factors affecting patient safety. It shall focus on the demographic profile of the respondents and its relationship on the perceived factors. It shall be conducted in a selected hospital in Metro Manila from . For the purpose of this study, the following….

    Show More
  • The Impact of Project Management in Information Systems
    3107 words | 13 pages

    1. Introduction The explosion in the computing field in the last twenty years forced the organisations to be computerised for achieving most of their operations using Information Technology (IT) systems. The implementation of the systems requires a management program for the IS applications development. Susan Brock (2003) supports that as the data into valuable corporate information has become more viable through information technologies, the application of IT based projects has risen too (Susan….

    Show More
  • Swots: Strategic Management and Swot Analysis
    10124 words | 41 pages

    comparisons or multiple comparisons. Two additional groups of studies emerged from the affinity diagram analysis that did not fit into a classification as a business analysis. The first focused on the use of SWOT as a research tool or method for strategic planning. These studies were grouped separately as were the second group of business cases targeted for student analysis and published primarily in business case journals. In each case study the SWOT methodology was recommended as a tool for student….

    Show More
  • Balanced Score for the Balanced Scorecard: a Benchmarking Tool
    10379 words | 42 pages

    BIJ 15,4 Balanced score for the balanced scorecard: a benchmarking tool M. Punniyamoorthy Faculty of Production and Operations and Finance, Department of Management Studies, National Institute of Technology, Tiruchirappalli, India, and 420 R. Murali Faculty of Human Resources and Finance, Department of Management Studies, National Institute of Technology, Tiruchirappalli, India Abstract Purpose – The purpose of this paper is to create a model called “Balanced score for the balanced score….

    Show More
  • Clinical Decision Support System
    4731 words | 19 pages

    Abstract Clinical decision-support systems (CDSS) apply best-known medical knowledge to patient data for the purpose of generating case-specific decision-support advice. CDSS forms the cornerstone of health informatics research and practice. It is an embedded concept in almost all major clinical information systems and plays an instrumental role in helping health care achieve its ultimate goal: providing high quality patient care while, at the same time, assuring patient safety and reducing….

    Show More
  • Starbucks Case Study
    11272 words | 46 pages

    AmbaiU MBA Graduation Paper Starbucks Corporation Case Study The Starbucks Corporation: Past, Present and Future By Hervé R. AUCH-ROY – PEN: 1207HA December 21, 2004. http://www.ambaiuniversity.net/ Hervé R. AUCH-ROY AmbaiU PEN: 1207HA 1 AmbaiU MBA Graduation Paper Starbucks Corporation Case Study Table of Contents A) Introduction - An unusual coffee encounter – 3 3 3 3 4 4 4 5 6 6 6 7 8 9 9 10 11 12 12 13 17 17 18 19 19 20 21 23 23 25 26 27 28 B) Starbucks: Past B.1) Early days - The….

    Show More
  • Training in Mahindra
    12146 words | 49 pages

    SYNOPSIS OPTIMIZATION OF FUNCTIONAL TRAINING PROCESS at Mahindra & Mahindra, Swaraj Division, Mohali. Companies have found that investment in human capital in the form of training and development yields high returns. The ones that recognize the value of their employees and place a new emphasis on education and training are becoming more competitive, successful, and profitable as a result. Training can be broadly divided into 2 categories: Behavioral Training: This training is given to employees to….

    Show More

Popular Essays