Case 3: Controls at the Bellagio Casino Resort

Bas Bode s0177784 Group A9
Odmar Hannink s0169536 Datum 23 September 2011
Niels Wifbold s0171719

The Bellagio Casino Resort (BCR) is one of the 23 properties of MGM MIRAGE and widely recognized as one of the premier casino resorts in the world. Beside entertainments options like an expansive pool and a world-class spa there is a large casino area which contains 2,409 coin-operated gaming devices and 143 game tables. Just as in most companies in this industry the casino area is leaded as a separated profit centre (Merchant, Van der Stede, 2007, P.153-155) In this case we’ll discuss the control systems used in the BCR.

1. Prepare a list of all controls applied to the table games in …show more content…

However dealers have to use a lot of standard procedures when doing their job. For example, they have to open their hands and reverse them in front of the camera before they leave the table to make sure that they don’t take any coins with them. This is an example of tight action control. There are a lots of other standard procedures which the dealers have to follow in order to prevent fraud which is part of a tight action accountability environment (Merchant et al, 2007 P. 123) To make this action accountability control system tighter, the BCR uses an action-tracking system (2000 cameras are observing their actions all the time). Recording to Merchant, employees who are certain that their actions will be noticed, will be affected more strongly by an action accountability system than those who feel that the chance of being caught is small.

Pit Boss
The main task for the pit managers is to supervise the ‘pit’ and the dealers who are working on it. Besides that, their main task is to check the incoming and outgoing amount of chips and cash from the tables to the count room. Like we said above, the drop boxes (with the cash and coins) are cleared only once per 24 hours. At the end of that period all the coins and cash need to get count. After that, the outgoing and incoming pit