Case-Training For Excellence At Wegman Food Market
Case: Training for Excellence at Wegman Food Market

Wegmans Food Markets, “a regional supermarket chain based in Rochester, New York, is one of the top 75 U.S. supermarkets in terms of sales volume and is widely respected in the industry. Observers agree that training is a big reason why the company stands out,” (Noe, Hollenbeck, Gerhart & Wright, 2009, p. 209). In this paper I will discuss how training at Wegmans’ is related to its organizational needs and how Wegmans’ measure the success of their training programs. I will also discuss if an e-learning will be an appropriate training method at Wegman and for what aspect of training might it be most beneficial? I will discuss how …show more content…

The employees would be able to train on their own time or refresh their knowledge about preparing a particular product without having to ask another employee or supervisor. The employees will be able to assist the customers with confidence and enthusiasm.

“The e-learning system may also process enrollments, test and evaluate participants, and monitor progress,” (Noe, Hollenback, Gerhart & Wright, 2009, p. 192). This training system can help the Human Resource department keep track of all the employees training. They will be able to see which employee’s needs to be trained and which employees passed or failed any training sessions. Implementing an e-learning system at Wegman would reduce the cost of traveling to training locations and the cost of bringing in training coaches from different companies.

Discuss how on-going training for employees can have a positive impact on employee retention.

“Knowledge and skill acquisition will not lead to improved firm performance unless employees are allowed and encouraged to use job–related knowledge and skills when performing their jobs,” (Dreher & Dougherty, 2001, p. 7). In order for Wegman Food Market to reduce retention rates, they will need to develop new training programs and make improvements continuously. Training should be offered to Wegman employees annually or quarterly to ensure that they are learning new techniques and different recipes to teach to the customers.