Table of contents
Introduction……………………………………………………………………………………….3
Key concerns………………………………………………………………………………………3
Customer service role in business…………………………………………………………………4
Customer satisfaction……………………………………………………………………………...5
IVR system and feedback…………………………………………………………………………6
Analysis……………………………………………………………………………………………7
Conclusion……………………………………………………………………………………….11
References………………………………………………………………………………………..12

Introduction E-Z RP is a small company compared with Datatronics, which was able to compete on perspective of customer service. This quality of service makes E-Z RP to get acquired by Datatronics. Matt Rubezahl was a development manager with a small team at E-Z RP, but this acquisition made every …show more content…

(Finch, 2000) To make a amiable relation with the customers, CSR's have to go through some methods which makes customer satisfied. In a gist we can explain that as CSR's should have the ability to manage their calls by knowing the products and services and to be a team player. CSR should remain customer focused by taking the responsibility in resolving the issue by giving a commitment. Explaining in detail that while managing their calls they should be prepared to have excellent product and service knowledge and generous amount of courtesy. CSR should be a good listener and should have a capability to manage the length of the customer call by rigorous solution. To manage these qualities CSR's should get trained well. (Customer service skills, 2004) Consider in case of E-Z RP, it is ready to invest on customer service so that the final revenue is satisfactory. If it runs like Datatronics, in a long run the outcomes of the company will be highly depreciated. (Smith & MCKeen, 2008)
IVR System and Customer Feedback Interactive Words Answer System: It could be the key resource with regard to consumer interaction with businesses. The one who assists your customers is termed phone middle rep. Even so using the entrance involving computer system automations quite