CASE STUDY
ON
DILEMMA AT DEVIL’S DEN

INTRODUCTION

In the case study of the Dilemma at Devil’s Den, we have a student snack bar Devil’s Den, which was managed by contract with an external company College Food Services (CFS) that had many organizational challenges that needed to be immediately addressed. An employee Susan realized these challenges. One of the main many problems was the theft that was going on for a long time. The employees were allowing their friends to take free food, and they themselves were also taking food in large quantities when leaving their shifts. The storage room could be easily accessible as it was unlocked all the time. Employees took advantage of this situation to take free freebies from the storage room. The …show more content…

This puts her in a tight spot because she must sacrifice personal gain for her employer. She attempts to rationalize "allowing" the action as the best route to changing it. This also provides her with a stable job and the justification sheds light on how she weights her priorities.

Not all employees at Devil’s den are entirely unethical. Mack, a friend of Susan’s, and also a student manager, heard out her complaints and took some action against the casual unlocking of the inventory door. However, Mack did not feel strongly about the injustice at the workplace, hence, this was all the help he could extend out to her. Also, another student manager, Bill, had a more practical approach to the situation. He felt through the corrupt nature of the scenario. He would list out each activity that needed tackling and distributed responsibilities amongst subordinates, making sure they get the job done right and in time. Bill demeaned the wrongdoers and shared with Susan, the similar feeling of displeasure.

CAUSES/PROBLEMS

One of the main problems was that theft was going on for a long time. The employees were allowing their friends to take free food, and they themselves were also taking food in large quantities when leaving their shifts. The storage room could be easily accessible as it was unlocked all the time. Employees took advantage of this situation to take free freebies from the storage room. These were a result of ineffective management and ethical