THE IMPACT OF MOTIVATION ON THE PERFORMANCE OF EMPLOYEES TO ENSURE CUSTOMER SATISFACTION IN ETIHAD AIRWAYS (UAE)

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Introduction In the recent past there has been increased concern regarding the role of employees’ motivation in organizational performance. The business sector has for the last three to four decades received tremendous changes based on the increased competition. This has widely been influenced by the aspects of globalization. With the increasing interaction among the global communities, business new business opportunities have been opened for existing business. This has in turn led to significant competition …show more content…

The organization will be able to come into full realization on the concept of employee motivation. The significance of employee motivation in enhancing customer satisfaction will be made explicit. In addition, the strategies of establishing high levels of employee motivation will also be highlighted. With this in mind, Etihad Airways (UAE) will be in a position to ensure it adopts the stipulated strategies in ensuring high levels of employee motivation. By so doing, the organization will be able to achieve its objectives of maintaining high levels of employee motivation and thereby be able to enjoy overwhelming performance. The gap in employee efficiency and output will also be bridged, thus facilitating high levels of organizational performance. Based on these insights, the research study stands to be very significant in ensuring a high level of profitability to Etihad Airways (UAE). Limitations of the study There are foreseeable limitations and challenges that may affect the success of the research study. To begin with, the diversity of the research topic makes it difficult to adequately gather information for addressing the research question. This is in consideration to the inadequacy of resources and more so time for undertaking the research. The man power for undertaking the research study is in sufficient due to financial constraints. This may adversely affect the outcome of the study since thorough research will be