Assignment 1: Value Proposition in Patient Care
Tabitha Christina Trisvan
HSA 501
Management in Healthcare
Dr. Judy Jean
January 25, 2015

1. The meaning of value-added service Responsible Reform for the Middle Class stated, The Patient Protection and Affordable Care Act will ensure that all Americans have access to quality, affordable health care and will create the transformation within the health care system necessary to contain costs. One part of the transformation is the creation of value proposition. Value proposition is a promise of value to be delivered. Value is defined as “a fair return or equivalent in goods, services, or money for something exchanged; the monetary worth of something; market price; or the …show more content…

The third type of survey would evaluate the performance for our outside customers who provide the hospital with service (i.e. outside vendors). By conducting these different types of studies, the hospitals will be able to get a clear idea of its strengths, weaknesses, opportunities and the overall threats that is also called the SWOT analysis. This analysis will specify the objective from the added-value service improvement project and identifying the internal and external factors that are favorable and unfavorable to achieve the overall goal

3. Specific areas
The four specific areas I believe administration can add value in Paradise Hospital includes prioritization of patient safety and satisfaction, transparency in communication with our customers, adherence to professional ethics and confidentiality, and continuous improvement. Prioritization of patient security and satisfaction: the hospital needs to be able to provide care that is safe and meets or exceeds patient expectations for service quality. Value contributes to safety and satisfaction. If the nurses and staff if feel satisfied and engaged, they will spends appropriate amount of time with the patient at the bedside and will know their patients better which in turn they are able to provide for the patients’ needs.