Case Study Analysis Paper-Why Didn't We Know? Table of Contents Problem Identification…………………………………………………………………………...3 Situation Analysis………………………………………………………………………………..4 Recommendations………………………………………………………………………………..7 References………………………………………………………………………………………..8 Problem Identification: In the case study Why Didn't We Know, there are a number of problems that the company Galvetrens faced. First, the company's policy for the confidential reporting of misconduct is flawed, and as a result, it leaves employees vulnerable to being retaliated against. Furthermore, …show more content…

22). However, this open policy that was introduced by the company’s general counsel Sydney Baydown, was resisted by Dale Willis, the senior vice president of HR. While at some levels the new open policy was encouraged, it remained ineffective because Galvetren’s old culture was resisting any outside or independent involvement in the internal matters of the company. Dale Willis argued, “anything that operated outside management’s chain of command might let serious problems slip through the cracks and was therefore a recipe for disaster” (Hasson et al., 2007, p. 36). When Mike Fields bypassed his supervisor and contacted COO Harry Mart with accusations against another employee, he did so because protocol was not established. His actions directly impacted the company and his co-workers. According to Engleberg and Wynn (2007), “each member is affected and influenced by the actions of other members” (p. 7). The situation was never resolved and both Mike and the accused later left the company for other reasons. Furthermore, a clear and defined communication process that is published and reviewed by management with employees is a missing component. Training on communicating via an open-door policy that provides guidelines for specific problems has been sidelined as secondary. Hasson et al. states a recommendation was made by Vice President of HR