HR Training Class
Sharon Council
Dr. Daniel Frost
HRM 530: Strategic Human Resources Management
06/22/2014

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. An employee needs assessment is an asset to have in the retail industry. In this demanding line of work it is imperative that we have employees who are fully capable of doing their job well and quickly. Therefore, the needs assessment is needed to help shine the light on those candidates who best fit our needs. One way that a needs assessment may expose any existing performance deficiencies is by looking at the candidates’ …show more content…

This makes sure that the individual has an auditory recall of the information as well as visual. The case study selection was picked because it helps new hires to see the typical day to day activities in the retail industry. By knowing what to expect, the individual is more prepared for the customers and the other duties that a retail employee must be able to handle at all times. Role playing will help enforce the case studies. It is easy for a new hire to read through a case study and read the solution. The role play helps the new hire fully appreciate how things may happen in the retail industry. By role playing kinetic learners are able to get up and apply the information that they have been taught. This is good for all retail new hires because they can see what may or may not happen while at work. This type of exposure will help cut down on confusion when a real world problem presents itself. Modeling is great for new hires in the retail industry because they are able to see how a situation should play out if handled properly. By modeling the correct behavior and activities in front of a new hire the organization is able to ensure that the employee was taught the proper way by someone in the field who is an expert at what they do. On the job training is beneficial to any new employee, especially in the retail industry. By shadowing other employees who have more experience and learning along the way is the best way to train. All three