ILM Level 3 Award in First Line Management

Understanding training and coaching in the workplace.

Understand how to provide training appropriate to the workplace.

Identifying training needs.
A training need may arise for many reasons this could include the maintenance of existing competencies, a change in procedures, the acquisition of new equipment, a change of roll and responsibilities, the identification of unsafe practices etc.
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx use two systems for recording the maintenance of existing competencies these being Terian that is used to ensure that front line personnel meet the requirement to attend risk critical assessments within specified time periods, and PDRPro which is an electronic personal …show more content…

The personnel at xxxxxxxxxxxxxxxxx are for the most part pragmatists although some do show traits of the other learning styles, this fits well with the current training techniques that we use. The scenarios and practical exercises are most certainly job related and designed to show how following the most up to date procedural guidance can be advantageous, time is always made available for Q&A and further in depth information is signposted, which appeals to the theorists, whilst the preceding lecture or presentation and the post training session debrief help those that learn most from the reflector style.

Evaluation of training provided.
To evaluate the effectiveness of the training that I have delivered it is first necessary to identify what was the training need at the time and who the customers were, from this I can ascertain the objectives of the session and determine if they were achieved. When carrying out the evaluation it is essential for me to consider the interests of additional stakeholders in the success of the training, these could include the learners, their colleagues and managers, my managers or the service as a whole. If evaluation is divided into four levels I tend at present to focus on levels two and three
When classroom based learning has taken place I tend to use individually