Case Study- Indian BPOs- Waking up to the Philippines Opportunity
1. How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry?
The global economic downturn has impacted jobs outsourcing in the BPO industry as it has helped to be one of the largest job creators in India. Due to this, many companies had to increase their operations output and therefore employ more and more people to keep up with the expanding trend. One of the major impacts, being growth and maturity, had an effect on the BPO industry and contributed to the outsourcing companies and continued growth of the industry. The IT and BPO outsourcing boom created a huge impact in the Indian …show more content…

This makes India one of the obvious choices to outsource to. The 12 hour time difference also contributes as one of the benefits being that it saves time and money.
The infrastructure of the Indian BPO industry is one of the main aspects why India is the preferred choice when outsourcing jobs, mainly to do with communications and other basic infrastructure. The reasons why the big MNCs are interested in outsourcing to India, is because it occupies large and skilled human resources. The Indian government realises that IT can influence the economic development throughout India so it has become one of the top priorities. Some of Indians government policies have gone along way into making India BPO industry what it is now, by reducing licensing requirements and making foreign technology accessible, they will make the process of investment a lot easier. Nasscom has played a crucial part in helping the IT industry achieve its potential so that it can provide India with one of the best fields in the BPO industry.
The Philippines advantage besides skilled and English speaking workforce and good communications infrastructure is that it is more familiar with the American work culture and the Spanish language. This is one of the biggest advantages that the Philippines has over India as there are 24 countries that speak Spanish, and for India to maintain it’s position as the top in the BPO industry and for MNCs then they will have to learn the language so they too can