JPMorgan Chase is one of the oldest financial services company dating back over 200 years. It has $2 trillion in assets and operations in more than 60 countries. JPMC’s corporate strategy is it provides services and products in major capital markets. JPMorgan Chase, well known nationally and globally, is leading in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. According to JPMorgan Chase website, from the beginning, they have contributed to business, society and world affairs. They pride themselves on their reputation and employees. They consider their employees “most valuable assets”. JPMC’s mission are to …show more content…

The “Customer Assist” software helps with efficiency. Employees have the ability to search personal information of the customers such as address, social security number, account types and features. This helps in getting a more detail understanding of what the client is interested in. The system, “Contact Manager” allows employees to get adequate information on the profiles of their customers on a unified network. These systems or networks also assists in managing data as well. The software allows employees from all locations of the bank to view how many times a customer has been contacted. The purpose is to avoid or decrease the amount of calls made to customers about bank products and services. Since JPMorgan Chase had many mergers and acquisitions, there were various databases and customer relationship software that needed to be combined in a format or platform that maintained and sustained the information and functionality of the existing systems. Siebel, the Relationship Exchange was created and centralized and unified the information that was separated in different sources. JPMorgan Chase is able to manage its own data processing networks, data centers, help desks, and data and voice networks internally in addition to managing their thousands of employees. Without the need to outsource any of this work, JPMorgan Chase was able to retain a considerable amount of money. When it comes to technology within the industry, JPMorgan Chase is definitely on