Introduction Information technology has made great strides in improving the efficiency and effectiveness of how information is organized, stored, processed, and shared in today’s organizations. With the vast amount of information available at the touch of a button, there are several human aspects that should be considered when implementing and maintaining an information management system. It can be a very difficult task for information managers to find the right combination of technology, access to information, and security to match the needs and information culture of the entire organization. Information managers must begin by thinking about how people use information, not how people use machines (Davenport 1994). It shouldn’t be …show more content…

Furthermore, understanding the challenges of managing today's rapidly changing IT will enhance the understanding of tomorrow's challenges. It is important to provide a sense of what the future might look like and how it will affect the operations and functions within the organization. The IT manager of today needs to understand that his or her role is no longer that of a specialist, but a generalist, acting and participating as a critical part of the central administration (Hawkins & Marcum 2002). End user computing (EUC) has the potential to influence productivity, competitiveness, and profits (Jawahar 2002). Due to this potential, preparing employees to use information technology effectively has become a priority in many organizations and is exhibited by increased training budgets. Businesses today expect their employees to learn and apply EUC technology to increase their contribution to organizational effectiveness. This can prove to be a difficult and very challenging endeavor for the IT manager. End user attitude can play a very important role in determining the effectiveness of a EUC training program. Jawahar (2002) states: Attitudes toward working with computers is much more specific and relevant in performance of tasks that require the use of computer skills than the more general attitudes toward computers. Individuals who hold favorable attitudes toward working with computers are more likely to practice and learn EUC