Top of Form
1.
The control process assumes that ________.
A.
employees require clear directions from management
B.
employees are underqualified and require training
C.
specific goals for performance were already created during the planning process
D.
employee monitoring costs are part and parcel of doing business
Bottom of Form
Correct :
Because the control process measures actual performance against standards, these standards should already be in place when the control process begins. If standards are not created during the planning process, the control process will not have a goal against which to measure actual performance.

Materials
The Control Process
Top of Form
2.
An example of control criteria that can …show more content…

This tool measures the difference between predetermined standards and actual performance, and it allows managers to complete gap analysis to refine the organization’s performance.

Materials
Balanced Scorecard
Top of Form
11.
Suzy’s Packing Supplies is an organization that prides itself on keeping its employees happy. In fact, most of Suzy’s performance measures are based around the firm’s workers. If Suzy chooses to measure the organization’s performance using the balanced scorecard tool, which one of the four factors will she focus on the most?
A.
Financial
B.
Customer
C.
Internal processes
D.
People/innovation/growth strategies
Bottom of Form
Correct :
In this example, Suzy’s Packing Supplies prides itself on keeping its employees happy. Therefore, the organization would probably first focus on people/innovation/growth strategies to ensure the organization is keeping its employees happy. Although an organization may focus on one area more than another, all areas of the scorecard should be considered when performing gap analysis.

Materials
Balanced Scorecard
Top of Form
12.
Which of the following options listed would be an example of a measurement in the internal processes area of a balanced scorecard?
A.
Employee satisfaction
B.
Customer satisfaction
C.
Quarterly profits
D.
Duplicate activities across functions
Bottom of Form
Incorrect :
Duplicate activities across