Overview
This document provides outline of the instructional guide for audience of ebay and etsy web sites which enable users to sell their own goods online. The audience of the guide is mostly non-technical users who need detailed instructions to achieve the task.

Outline
I. Ebay
a. Ebay is primarily service providers who connect the sellers and buyers by providing platform to sell and buy any goods.
b. Selling formats
c. Fees
d. Listing types
e. Payment methods/providers
f.

II. Etsy
a. Ebay is primarily service providers who connect the sellers and buyers by providing platform to sell and buy any goods.
b. Selling formats
c. Fees
d. Listing types
e. Payment methods/providers

Genre conventions
The document is …show more content…

The document uses hyperlinks everywhere which are easy navigation points to help user navigate to desired section or page of the document which makes the document effective for the user. Hyperlinks make the document more interactive. The document embeds multiple further information links which lead the user to seek more information/support from trained professionals in respective areas. Those links (mailto) can launch email clients and help user seek more information/help from related resources without losing the context of the document.
This document has been published on the company intranet SharePoint based portal which offers easy mechanism to upload and read documents. Since SharePoint provides ability to display Word documents without any modification required, this document would render equally well as an online version. Microsoft word also provides feature to generate PDF files.

Illustrative components
The document uses different colors to increase the visual appeal and that makes it more appealing to the user. The illustration shows how the dialogue looks, instead of writing paragraph of information to describe it, one illustration accomplishes the same task. This immensely helps user to compare with the dialogue they get while following the document and be assured that they are on right track. Visuals help users by balancing out the text, provide another format for user to comprehend and facilitating another mode of learning.