Case 1 (Providian Trust) / Analysis write-up/discussion questions.

(1) What key issues and challenges led to the initiation of the Access Plus project? Please think about the external vs. internal and business vs. technological aspects of the issues and challenges.

From an internal point of view, Providian Trust board members felt that the trust’s information system was outdated and therefore the day-to-day activities, which could be done more efficiently with a new software and process, were taking long periods of time and lots of resources. Per example, generating a financial report for a client would take the effort of several trust operators from the front office and back office which is an excess of human resource, and would …show more content…

Do you agree with him, why and why not? (if you were in his role what would you have done differently?)Should he be fired, why and why not?

I believe Peter Storey played a good role. His job was to audit the system and give an unbiased opinion. It was his opinion that the proper controls were not in place to implement the change and I also share that view. In his report he states 13 identified risks that were not communicated to Walsh by LeBlanc. I would have sent this report to the CEO as well. I don’t think he should have been fired since he was informing his point of view and seemed very valid. I believe the CEO made this decision without the proper information, and he also wanted the implementation to happen so he chose to follow the external audit.

(5) If you were in charge of the project, what would you do differently? What have been your experience and observations of IS projects in your organization? If you were in charge of a healthcare IS implementation project in your organization, what would be the top three things-issues on your agenda list?

I would’ve created a bigger sense of urgency regarding the need for change. It’s a critical aspect for a change initiative to be successful, otherwise people don’t believe in it and its doom to fail, or work inappropriately. I would have chosen a more qualified steering committee (seeing as they didn’t feel accountable for what they