Jefferson County School System (JCSS) is one of the largest school systems in the US. It provides education for about 10,000 students and consists of fourteen elementary schools, two middle schools, and two high schools. In 1976, the school system purchased and implemented the DEC PDP 11/34 computer that helped to develop the student management applications, financial applications, and other student management applications. Today, the JCSS owns four Dell servers running on UNIX and everything is connected via a high-speed TCP/IP network. All the applications were developed by David Meyer, a director of data processing, and his two programmers. Once the current JCSS superintended of school retired, Dr. Harvey Greene was hired. Dr. Greene …show more content…

Finally, the JCSS negotiated contract which provided detailed plan for reminder of the SDLC process.
Unfortunately, implementation phrase didn’t go very well due to several reasons. First of all, JCSS was aware that the system is a new web based technology, but JCSS still processed without proper software testing. In addition, there was no proper testing on a smaller scale with end user participation. What JCSS should have done is to have longer testing by its own IS staff and asked users to test each module of software before assembling them together. In addition, JCSS should have done pilot deployment before the main implementation. Pilot approach would allow installing the system at only one school for a certain time (a year) to fix all the bugs. Another issue that needs to be addressed is training. The training was short, staff didn`t really understand how to use the software due to sophisticated manuals, unknowledgeable DSI training staff, and lack of any planning. Instead, JCSS should have tried to solve any miscommunications between JCSS and DSI. Specifically, JCSS should have requested better trained DSI staff, created proper training schedule, allowed paid summer time for staff, and asked for user friendly manuals. Finally, maintenance, the process of making changes to a system after full implantation, was a disaster (Brown at al., 2012). The system had many errors such as glitches and slow response times. In addition, DSI