RAINYDAY INSURANCE COMPANY A CASE STUDY Based in South Florida, Rainyday Insurance Adjusters is a medium-sized company with 135 employees and seven managers. They process the claims of insurance holders who have experienced various misfortunes (eg: Hurricanes, floods etc). Their primary job is to determine the amount to be paid out and process the paperwork for some of the smaller insurance agencies in the area so that the final payment can be issued. Although the company is just eight years old, it has done quite well and has seen a large increase in business. It has a reputation for quality work and quick turnaround for claims. Because customers are often eager to move on after the misfortune strikes, Rainyday has built a loyal following …show more content…

They could get to work by 8.30 am which was one hour after their normal start time. Paula also told employees that they would be paid for the hour lost in training. As she noted to you, “I was surprised that the employees did not seem more excited about the idea of training. In fact, a number of employees told me that they did not want to go to the Institute with a bunch of teenagers and said they would just train themselves”. After talking to Paula, you asked her to point you in the direction of one of the newer employees who has been experiencing conflicts with the more senior employees. You reserved a conference room and met with Malcolm. He was very talkative and had a lot to complain about, especially regarding the older employees. “I am having a pretty tough time here. After I took those computer classes at the high school, the computers have been really easy to work with, but I’m still trouble filling out the claims forms. One of the senior employees, Randall is supposed to help me, but he seems too busy. I think that he and the other old timers are just jealous that some of the new employees know the shortcuts on computers. It is kind of funny watching them try to format their claims. They get so frustrated because they don’t have a clue how to work on the computers. I told a few of them that I can show them, but said they didn’t need help from a youngster. Fine