STRATEGIC OPERATIONS ISSUES

ASSIGNMENT

TABLE OF FIGURES

ABSTRACT 5

PART A 6

PART B 8

PART C 10

PART D 11

PART E 13

REFERENCE LIST 15

ABSTRACT

Company A is a global company and within it has several different business units, Company A , is a specialised service provider for the oil, gas and petrochemical industries throughout the world, this report focuses on Company A Tower Field Service Pty Ltd, located in Australia.

Operations and process management are vital functions for the effective running of successful businesses, they need to be strategically planned and designed to prevent the loss …show more content…

In analysing the problem, you should consider: the five main objectives of operations management; changes to performance or outcomes (such as quality, productivity etc.); potential improvements relevant theory calculations where possible; and any information about the costs involved.

As speed, cost and on time delivery are the key to being awarded contracts, high importance needs to be placed on these factors and would be where strategic planning would be focused. Whilst quality and flexibility play a significant role in Company A’s application, quality is usually fixed by the client as they know what they want achieved, as is flexibility, what they want and when they want it is usually not negotiable, especially as they are working to deadlines for their customers.

The quotes that are presented to the client not only need to meet the operations objectives of cost and speed, but also dependability that is, is what they have quoted an accurate reflection of what can be practically achieved, have they over estimated the man-hours or underestimated the man hours? This is vital to get right as an overestimation results in an increased cost, making us less competitive, and therefore losing the contract. An underestimate would result in insufficient time to complete the project and the extra cost would be worn by Company A. Not only would cost be