The iPremier Compant (A): Denial of Service Attack
Summary of the case: iPremier, a Seattle based company, was founded in 1996 by two students from Swathmore College. iPremier had become one of a few success web-based commerce, selling luxury, rare, and vintage goods over the Internet. Most of iPremier’s goods sell between fifty and a few hundred dollars, and the customer buys the products online with his or her credit card. iPremier’s competitive advantage is their flexible return policies which allows the customer to thoroughly check out the product and make a decision to keep the product or return it. The majority of iPremier customers are high end, and credit limits are not a problem. iPremier had contracted with Qdata, an …show more content…

2. What should they have done differently, before or during the event? One of their main problems was relying solely on Qdata to monitor their IT infrastructure. It sounds like Qdata was not keeping up to date with their investments in technology and adequate personnel. When Joanne was at Qdata, she made it sound as if the staff was uneducated and only allowed her limited access to resolve the situation. Their Website monitoring system and Internet security services did little to nothing to help resolve the situation. Another problem was iPremier neglecting to update their facilities and equipment because they wanted to focus more on expanding the company. This is a risky move because as the company grows the IT infrastructure needs to grow to keep up with the greater risks a failure could cause. iPremier was not prepared for an attack; they could not even find their binder full of procedures in case of an emergency such as this one. They also had turned off their ability to log detailed information in case of an attack and Joanne believed that their firewall had not been set up properly. For this reason, they have no idea for why the attack had stopped. In some instances it may have appeared that they had panicked a little too much. They almost notified the police of the incident. They would have been a very hasty and unnecessary move. As far as I know, the police would have not been able to