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APPLIED PROBLEM SOLVING IN A LOGISTICS WORKPLACE LOG3091M
BSc (HONS) LOGISTICS MANAGEMENT
WBLD LOGLOGUB

Tutor: Michael Howitt
Student: Samuel B. Afranie
Student ID: AFR1229662
Date:

CONTENTS
Abbreviations
Glossary of Terms
Introduction
Activity 1
Identifying complex problems
Activity 2
Identifying complex problems in my workplace.
Activity 3
A model for complex problem solving
Activity 4
Innovative and unusual models
Activity 5
Choosing my problem
Activity 6
Analysing the problem
Activity 7
Identification of a range of possible solutions
Activity 8
Identifying the likely constraints
Activity 9
Evaluation of potential solutions …show more content…

However, the fundamental of the model was that the change agents understood how they themselves operated, as McWhinney et al (1997, p4) unit;
“Before acting we believe you should take a step back and look at yourself. You are the initiator of the change. How you view the world is a critical element in defining your decisions.”
ACTIVITY 4 INNOVATIVE AND UNUSUAL MODELS

The main objective of this activity is to identify the problem solving models used by the British Army Royal Logistic Corp (RLC) and then identify and evaluate some other problem solving models that were not used within British Army Royal Logistic Corp (RLC).

A problem solving model was a set of steps that sequentially guided people from identifying a problem through to implementing a solution to it in a manner designed to reduce errors or made more efficient use of information and resources (Lang et al, 1978).

As a logistics a workplace, the model we used most widely was cause and effect diagrams during root cause analysis of logistics problems. These were designed to graphically detail all of the factors that influenced a particular scenario (United States Coast Guard, 1994). Appropriate identification of these factors was usually held during brain storming sessions so that all thoughts were collected (Houts, 2009). The other tool widely used was Pareto analysis of risks concerned with our outage works. This tool

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