Management & Organisation
October 18, 2014

CASE 1: “Underwater Chaos at English Channel”

It would be a claustrophobic’s worst nightmare – trapped subsea in the 31-mile Eurotunnel beneath the English Channel on the Eurostar train that travels between Britain and the European mainland. A series of breakdowns on five London-bound trains from Brussels which began December 18, 2009 left more than 2,000 passengers stranded for up to 16 hours. Many of those passengers trapped in the dark and overheated tunnel endured serious distress. “Parents had to remove their children’s clothes, leaving them in underwear and diapers. Some passengers suffered stress and panic attacks. Others started feeling ill due to the heat.”
Was this just an …show more content…

If so, how? If not, why not?

Answer :
Yes, of course.. here are the decision making situation:

• Certainty – a situation in which a manager can make an accurate decision because the outcome of every alternative choice is known. • Risk – a situation in which the manager is able to estimate the likelihood (probability) of outcomes that result from the choice of particular alternatives.

But there are times when taking a decision in the uncertainty, Decisions Under Uncertainty

• Limited information prevents estimation of outcome probabilities for alternatives . • Limited information forces managers to rely on intuition, hunches, and “gut feelings.” • Maximax: the optimistic manager’s choice to maximize the maximum payoff. • Maximin: the pessimistic manager’s choice to maximize the minimum payoff. • Minimax: the manager’s choice to minimize maximum regret.

Manager must think about things sometimes beyond the rules in order to save the company, especially the rescue of passengers. Here are things to do manager.[pic]

Manager can take a decision on any aspect, even of intuition can be considered as a decision. Therefore, managers must be sensitive and listen to the views of employees who can help in the decision-making process is important.

4.What could other organizations learn from this