Case Study -1: Indian BPOs Waking Up to the Philippines Opportunity?

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In Partial Fulfilment for MBA in Management and Administration

How has the Economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO Industry?

According to the Business Dictionary, Economic downturn is a situation in which the economy of a country experiences a sudden shift brought on by a financial crisis. (as cited on Business Dictionary.com. Retrieved 6.10.12.Copyright©2012 Web Finance, Inc. All Rights Reserved)

“ Business process outsourcing (BPO) is …show more content…

Governments are becoming more pro-active in using deeper and new forms of policy intervention as well as expanding their areas of involvement in order to accomplish large socio-economic goals. Confronted with enduring problems and challenges such as securing job creation, sustaining economic growth, reducing carbon fuel energy dependence, protecting natural environments, coping with ageing societies, improving health systems, or addressing the new security and defence issues in the age of terrorism, most developed governments are reverting to innovation policy as part of the solution.

Companies have to invest in managerial skills to compete in a multicultural society. Managers have to familiarize themselves with increasing knowledge about fundamental changes as well as being orientated in combating challenges. The trends for globalization of human capital are a set of skills which employee acquire on the job. This is done through skills training and experiences which promote them in the marketplace.

It is the intention of globalization of human capital to make progress; therefore companies must look at the political and economic risk that they might encounter. “Companies must maintain an up to date profile of the political and economic environment of the countries in which they maintain their