Managing Quality in Partnership Working with Service Users

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Central College London

Module Study Guide

G: Managing Quality in Partnership Working

Graduate Diploma in Health and Social Care – Level 5

Module G: Managing Quality in Partnership Working

The learner will:

1 Understand differing perspectives of quality and partnership working in relation to health and social care services Partnership: empowerment; independence; autonomy; power; informed choice; staff and organisation groups eg statutory, voluntary, private, independent, charitable; service users Quality: audit; quality control; role of agencies eg Care Quality Commission, NICE; role of staff and users; quality perspectives eg Servqual-Zeithaml, Parasuraman and Berry; technical quality; functional quality …show more content…

You may already be familiar with this health or social care provider and have some knowledge of their approach to partnership and quality standards OR you can choose a provider and analyse their practice based on the information contained: * Within their marketing / promotional material * On their website * Within their latest report from the Care Quality Commission (CQC)
Please note in order to maintain confidentiality you can only refer to information that is available within the public domain

Review their practice and answer the following questions in your presentation:

a) How do they work in partnership with: outside agencies; specialist services; service users; professional bodies; voluntary and other organisations? (1.1) b) How do these partnerships impact the quality of service provided? (1.2) c) Analyse outcomes and barriers for partnership working with service users within this service (4.1) d) Describe strategies that could improve outcomes for partnership working within this service (4.2) You will need to prepare a presentation of approximately 10 minutes duration to illustrate your answers to the questions above. In your presentation you need to include

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